I have never experienced anything like this. I am not experienced with their Bikes but as a company they should be ashamed. I am sure some kind of class action is going to brew out of this debacle because there are many people like myself that have been taken advantage of. They have the worst and almost scam like behavior when it comes to customer orders and customer support.
It feels like they blacklist their customers and go to silence mode although they out $6000+ of my account with no issue. The last 3 months I have called and emailed Sondor's support a dozen times to ask for status or cancellation.
#Sondors rockstar update#
I have not gotten a single update or delivery ETA on my order for 6 months. After that the updates completely stopped. Sondors in the past has spec’d solid mid-range components. I’m going to make some suggestions, which have absolutely no basis in a hands-on review, because my filthy hands have not touched this model even once. The first ever SONDORS dual-suspension electric mountain bike: 750 watts of hill-flattening power from our new mid-drive motor combined with 21 amp hours of ride-extending energy with our biggest battery to date. Sondors Rockstar The wheels are the popular 27.5-inch, and it has 3.0-inch tires, which are the current hotness for off-roaders. For the first 2 months I received some ad like updates that were semi relevant to Metacycle but not specific. SONDORS Rockstar is a top class flow machine, perfect for charging that climb you used to hate, and dialed-in for the descents you love. Pulled the plug in August of the last year (with Q4/Q1 promised delivery date) even though many on reddit/social media advised against it. I was one of the earlier backers of the promised Metacycle in 2022. The date of my experience is the date I requested a refund. The red flags are there, but no one seems to be doing anything. Sondors is a textbook lesson in not buying products from startups- they have no credibility and they ought to get shut down. This company is a scam and based on the 1.34 star rating on BBB, I don’t understand why no one has stepped in to investigate them before the damage gets even worse. Based on everything I see, this will all probably end in a large class action lawsuit where the settlements will be Pennie’s on the dollar. Worst of all, these new products require non-refundable payments. The employee described their operations as “gasping for breaths” by advertising products they could never hope to make real.
His words exactly are that they are “at best dishonest and at worst criminal”. They left after Sondors just stopped paying their salary (around the time of the mass layoffs). I was able to connect with someone who was formerly an engineer at the company. The 2021 Levo SL Comp also has a peak output of 240W and a 320Wh battery. ago Honestly, that's a less-than-helpful comparison. ago About double the weight of the Specialized Levo turbo, but 1/3 the price. They have ignored my outreaches and whenever I am actually able to get through to the sales line, they just file another escalation (that goes nowhere). The Sondors Rockstar has arrived 1 / 3 110 34 34 comments Best Add a Comment thistoistheyres 2 yr. Several months ago, I gave up and requested a refund. Years went by and as they started delivering, I was invited to pay a delivery fee to get it before end of year. Reserved a Metacycle back in August 2021.
#Sondors rockstar series#
Otherwise, please see the series of videos below to guide you through the process.Avoid Sondors- read their reviews to see why
#Sondors rockstar professional#
Note: If you are unfamiliar or uncomfortable with the assembly process, please take your SONDORS to a reputable bicycle professional for assistance. Now that you have your new SONDORS - Congratulations and Welcome!
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